Actually, quite a lot of things make me cross. I do a fair bit of ranting offline, and I used to do a fair bit on here too. I don’t know where the rant mode has gone. I think it’s time to dust it off and wheel it out again.
Bad customer service. That makes me cross. Take tonight for instance. I popped round to our local supermarket for a variety of bits, including various fruit and veg. As I usually do, I got the weigh out stuff, as it’s hugely cheaper than the pre packaged, and has less packaging, and you can choose the nice bits. When did supermarkets do away with weigh scales in those areas? You used to be able to check how much you were picking up. Not a set anywhere in our local one anyway.
And then I got to the till, where a very nice chap served me. Points out of ten, he spotted the green cabbage. Though I suspect that’s kind of the default setting – the number of times I’ve had to correct ppl putting through white cabbage as green is quite astounding. But then deduct all sorts of marks for staring in anguish at one bag of veg, looking at me helplessly and saying “er, celery?”
No. Leeks.
I suppose they are straight, and sort of green coloured, but there the similarity ends. I understand that many ppl do not buy vegetables except in ready to shove in the oven/microwave format. But I do not expect, consistently, to have to educate checkout assistants. Dear supermarket, get your act together, and check that your staff can recognise vegetables. I’d understand, a little, if I was buying something complicated buy honestly, leeks?
And then I was rather surprised by how much it all cost. And on a hunch, when I got home, I reweighed it all. Everything that had been loose bagged and weighed had been weighed wrong. At least 100g out, and in a couple of cases, rather more. He had been struggling with the weigh scales – took him ages to get them to weigh things. So I rang them up to let them know, and got someone asking me what to do about it…
*headdesk*. I was ringing them not least as it’s the sort of thing that could get them in serious trouble. But it means that I’ve got to take all the fruit and veg back tomorrow and get them reweighed so they can charge me the right amounts.
So we didn’t have celery leeks for tea after all.
ETA – vindicated. I took the produce back in yesterday. It was all reweighed on a different scales, and indeed found to be rather different in weight than the original bill. Weighed out produce first time around came to 7.29, second time a round 6.00. That’s a *big* drop, as a percentage of the amount. And while I got plenty of apologies, I didn’t get any thank you for pointing the problem out. I wonder how many other shoppers overpaid for their produce at that till? And I forgot to ask what the engineers had found – given the assistant was struggling to get the scales to work, I did wonder if he was just resting his fingers on it to keep it switched on, so it might have been weighing accurately anyway.
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