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Yahoo ID Theft – the thick plottens

—

by

Tim
in

Update on Yahoo, I particularly like the last line of their message “New and Improved Yahoo! Mail – better than ever!”

But I have written and asked if they are just wasting my time or are admitting that their staff did rip off the account. Amazing that they have to have my email address sent to them on paper – they need it as they can only reply by email. Smile

What a bunch of tossers. Here ’tis…

Hello,

Thank you for writing to Yahoo! Account Services.

In order to assist you with the account in question, we ask that you provide the answers to all of the questions below. Yahoo! keeps detailed records of the information you provided during the registration of your account. Without an *exact* match we will be unable to assist you with your account. Fax or send via regular postal mail the information listed below. (We are sorry for the inconvenience, but in order to provide proper security for our member accounts, these steps are necessary.) Please send us all of the following:

* Your name

* An email address where we can contact you — at this time we are only able to reply via email.

* Copy of a photo ID (please copy on the lightest setting of your copier).

* Yahoo! ID

* Permission for Yahoo! to enter your account

* Birthdate on the account

* ZIP code and country

* Your alternate email address

* A description of the account (e.g.: names in the Address Book, folder names, emails in the in/out box, etc.). Try to describe everything about the account that makes it personal to you.

Please fax the information to:

(408) 349-7398

Attn: CC Account Security Team

or mail it to:

Yahoo!

attn: Customer Care/Account Security

701 First Avenue

Sunnyvale, CA 94089-1019

For security reasons, if you are unable to supply us with the correct information in your next request, we will not be able to offer assistance with this account.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Floyd

Yahoo! Customer Care – Account Security

http://security.yahoo.com

New and Improved Yahoo! Mail – better than ever!

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Comments

3 responses to “Yahoo ID Theft – the thick plottens”

  1. Heather avatar
    Heather

    They’re clearly hoping you’ll drop it.

  2. Jonathan avatar
    Jonathan

    They don’t know our Tim then do they <bfg>

  3. Tim avatar
    Tim

    While I am waiting for them to not get back to me, I will send off the fax/letter. In the meantime I have queried with the Information Commissioner whether they have responsibility for administering the safe harbour provisions…. and have lodged a complaint with https://www.truste.org 🙂

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