To whom it may concern

I had occasion to visit your Brewsters pub at York Business park yesterday. I have two young children (4 and 16 months) and wanted them to enjoy playing in softplay while I ate with a friend before travelling home.

On arrival at the pub, my toddler was knocked over by another child. When I spoke to the child she ignored me. A woman came along and I said “if that’s your daughter, she’s just knocked over my little boy”. She said, aggressively, “Do you want to make an issue of it?” I said that I just thought it would be reasonable for the little girl to be more careful. She then realised that it wasn’t her little girl, and told me to get my facts straight, before going back to the area that she was sitting in. Another woman then came along, and told me that the first woman had said I’d had a go at her child, and what was going on. I explained that she had knocked over my son, and that I’d asked her to be more careful, and that I hadn’t had a go at her. She said that the little girl was only 4 and wouldn’t have meant it, and I said that if my four year old did similarly that I would expect her to apologise and that was usually what we did when we did something we didn’t mean.

I was left shaking by the aggressiveness of the two women, and kept my children out of the soft play while the other children were in there.

We then ate. I was distinctly unimpressed by the offerings for vegetarians on your menu – none of which are marked as such, so it’s left to the imagination. Broccoli and cheese pasta appeared to be it for a hot meal, and was over £6, which is just a little excessive to say the least, given that vegetables are rather cheaper than meat. The children’s meals, at £3.99 a go are exorbitant – three fish shapes, a spoonful of beans and a few chips. Either ice cream or bananas and custard for dessert, and a poor choice of drinks (although I do commend you for including water). Apparently young children can’t be vegetarian either, as there didn’t appear to be any vegetarian option unless you go up to the £4.99 menu. You don’t appear to have child size cutlery which I think is remiss.

After our meal (I had a deeply uninteresting cheese bagette – basically grated cheese on a bit of french style bread), we took the children into the softplay. Unbelievably, despite the fact that we’d already paid for the meal through the nose, we were then charged £2 for my daughter to use the softplay. (My son was free because he is under the height limit and therefore not allowed to go on most of the softplay).

Suffice it to say that after this experience, it will be a very long time before I set foot in a Brewers Fayre pub again.