Have just been on the phone to Future Publishing, attempting to cancel our subscription to PCPlus. Was told that they couldn’t do that as their database is down.
My answer was that that is their problem not mine, and I suggested that they might write the details down on a piece of paper, if they remembered paper? I know it was a bit rude, but the guy was being very rude to me. Then he said I was on the phone to the wrong department anyway and gave me a different number.
I went through the same routine to the cancellation department – apparently the database is down because they’ve bought some new magazines and it’s locked while they add details. Poor design methinks, but again, not my problem. I was still getting the royal run around until I mentioned the magical word complaint, at which point she suddenly remembered how to write…
gotta love it.
And then when I came to blog it, our ADSL was playing up, so Sarah said I should write it down so I didn’t forget :lol
Comments
3 responses to “computers make our lives easier”
Argh! I queued for 25 minutes today, listening to Air on a G string and Greensleeves on a loop, at top volume, having pressed about 30 buttons to get that far in the first place, to be told the same thing. I suggested to them in that case, maybe their answer machine should just say “don’t wait for a customer representative, as we won’t be able to help you. Call back in 12 hours” So then *he* hung up on *me*. And I even said it in a really polite voice.
aaargh!
Ooh, I’d definitely be complaining in that case Joyce! Still rather tempted to write and complain anyway, as I’m not 100% sure that they will cancel the mag.