!!
I assume that the customer service agent was referring to the computer system that was *not* responding in “just a second”.
10 minutes on the phone, and I wish I’d kept a tally of how many times he said the word ‘actually’. It’s catching as well – I heard myself say it back to him 🙁
Standards of customer service at the coop bank would appear to be slipping as well then. Wonder if they recorded that call? He didn’t warn me that they might, and I think they are supposed to. Shame, as if they had I could ring back and suggest that maybe he needs just a touch more training…
Comments
6 responses to “Bear with me a second, I'm trying to like, um, get it up”
I blame the schooling 😉
I left the co-op bank because of their CS. Demanding *my* security details before trying to sell me insurance, a loan etc etc, even when asked at the outset whether they were about to try and sell me some financial service I didn’t want.
Oh yes, me and my bank regularly play that game! Last time i asked the bloke if i could have is house number postcode, dob and bank account number!
Yes, I got fed up with the co-op bank for those sort of reasons. I decided having just having an ethical policy was not going to be enough reason to stay with them without any kind of reasonable service
i use first direct for me, and we use smile, and i’ve never had a prob with either phoning us. credit card companies yes – and i once hung up on one to find out it was cos i’d gone over – oops!!
Don’t even get me started on conversations with Indian Call Centres and them asking for MY details – the reply that ‘they can’t give me details of my account without FIRST giving them my details’ doesn’t wash with me. They could be any old geezer ringing up.